The value of IT asset management over an entire life cycle
Fully integrated IT asset management software in a BPO environment streamlines the tracking, monitoring, and maintenance of IT assets, ensuring efficiency and cost-effectiveness. It enables seamless management of hardware, software, and licenses, reducing operational risks and minimizing downtime. By automating asset lifecycle management, it improves compliance, boosts productivity, and enhances decision-making with real-time data. Additionally, it offers better inventory control, facilitating optimized resource allocation and supporting scalability, ultimately contributing to smoother workflows and higher customer satisfaction in the BPO industry.
Track and tag hundreds of different hardware properties, software titles, and user and location history from your Windows, iOS, and Chrome OS devices.
Save time and keep records up-to-date in a single location by compiling vendor data, warranties, lease terms, and agreements.
Expedite problem resolution and changes within service desk tickets by automatically capturing and gathering each asset’s incident history.
Track your organization’s hardware and software inventory, including computers, servers, laptops, mobile devices, networking equipment, and virtually any other tech asset.
In a BPO environment, IT asset management (ITAM) and ITIL (Information Technology Infrastructure Library) work together to optimize service delivery. ITAM ensures efficient tracking and management of IT assets, while ITIL provides a framework for best practices in IT service management. Combining these practices enables BPOs to enhance operational efficiency, improve service continuity, and ensure compliance. ITIL processes like Incident, Change, and Problem Management, when integrated with ITAM, help streamline workflows, reduce downtime, and deliver high-quality customer service.
Coupled with ITIL best practices, IT asset management solutions help reduce business risk by alerting IT of potential software security problems and threats.
Manage your IT assets with a full understanding of how incidents, problems, changes, and releases impact your assets through an integrated service desk.
IT asset management allows for more effective incident and problem management, making it easier to move, add, or change configurations.
A good asset management strategy makes it easier to track software licenses and warranties so you can avoid unnecessary repair charges or fines.
In a BPO setting, unified ITAM (IT Asset Management) software integrated with a service desk enhances operational efficiency. By combining asset tracking with service desk functionality, it enables seamless management of IT resources and better support for end-users. The service desk can quickly access real-time data on asset status, improving issue resolution and minimizing downtime. This integration also streamlines incident management, change requests, and asset lifecycle processes, ultimately driving cost savings, improving service quality, and ensuring smooth business operations in the BPO environment.
Establish a consolidated and accurate database of all assets and to whom they’re currently issued.
Align assets with support tickets, giving you consistent and up-to-date information on the technical support needed for your assets.
See the overall cost associated with managing the devices, and make better decisions on the equipment used by your organization.
Properly allocate the right devices to users, and refresh older assets so your employees have the technical resources they need to do their jobs.
