We are a global
customer experience-focused services and technologies company with proven experience in
designing customer engaging experiences and propelling digital transformation to create
value & make your customers your brand evangelist.
Our passion for creating an
exceptional customer interaction experience delivers an unparalleled solution and
delight to your customers. We do it by combining the right mix of People, Process and
Technology to help companies to create everlasting customer loyalties.
We are always persistent in our
efforts towards unceasing enhancement and deliver on
our promises, every time.
DialDesk has been a
leading provider of Call Center As A Service (CCAAS) in India for two decades. Our
inbound & Outbound services support your customers with compassion,integrity, and domain
expertise at all stages of the customer lifecycle.
Our expertise in Omnichannel
customer service ensures prompt and precise replies to the queries of the customers
through live chat and email. Our back-office BPO services have resulted in higher
business efficiency by allowing businesses to reduce their investment of money and
resources in the back office process and strengthening the administration of your back
office
We are always persistent in our
efforts towards unceasing enhancement and deliver on
our promises, every time.
DialDesk Cloud
Telephony Solutions ensures that you never miss an important business communication. The
solution ensures uninterrupted access to your phone system from any device, get call
recordings, and detailed analytics of your business interactions.
We’ve successfully delivered more
than 15 years of inbound and customer support solutions. Our USP lies in the fact that
we not depend on any 3rd party solutions for running our product and have our own
hardware and telecom expertise.
We are always persistent in our
efforts towards unceasing enhancement and deliver on
our promises, every time.
DialDesk offers
end-to-end fully customizable CRM solutions for growing businesses and enterprises. We
offer a suite of web and mobile-based applications to manage, connect and automate
business processes across your organization.
Our sales and marketing CRM
solutions empower your business team with the perfect set of applications to close more
business deals in a short span of time. Our customer service CRM solution gives your
service team the appropriate tools and data required to make every customer interaction
enriched with customer experience. We empower businesses with deep insights from your
data with our in-depth reports and analytics.
We are always persistent in our
efforts towards unceasing enhancement and deliver on
our promises, every time.
